Refund policy

At FullAuto.ca, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right.

 Eligible Returns & Exchanges

Most products can be returned or exchanged under the following conditions:

  • Standard Returns:

    • Items must be unopened, in their original packaging, and accompanied by a receipt.

    • Returns must be made within 7 days of purchase.

    • Refunds will be issued to the original payment method.

    • A 15% restocking fee applies and will be deducted from the refund.

    • Return shipping is to be paid by the customer.

  • Exchanges:

    • Qualifying items can be exchanged within 15 days at any FullAuto location.

  • Identification:

    • A valid government-issued photo ID may be required for all returns and exchanges.

 Non-Returnable Items

We cannot accept returns or exchanges for:

  • Opened, used, or damaged items not in resale condition

  • Items without a receipt

  • Gift cards

  • Products that are cut to length, modified, or custom-ordered

  • Final sale or clearance merchandise

 Special Conditions & Exceptions

  • Defective Items:

    • Products deemed defective are covered under the manufacturer’s warranty and may be repaired or replaced as per their terms.

  • Special Orders & Live Goods:

    • These must be returned to the original store of purchase and may be subject to additional restrictions.

  • No Receipt:

    • Returns or exchanges without a receipt are generally not accepted. Exceptions may be made at our discretion.

 Return Location

Products may be returned or exchanged at any FullAuto.ca store within the applicable return period. Contact Us and our team will provide you with a return address.